SHIPPING
US DOMESTIC SHIPPING
We do not ship within the US
INTERNATIONAL SHIPPING
International shipping of clothing involves transporting apparel across borders, requiring careful consideration of shipping methods, costs, customs regulations, and delivery times. Shipping options include standard shipping (cheaper but slower, taking 7-30 days), express shipping (faster, 2-7 days, but more expensive), and freight shipping (for bulk orders via air or sea). Costs depend on weight, dimensions, shipping distance, customs duties, and the carrier used, such as DHL, FedEx, UPS, or national postal services.
Learn more about taxes on global orders
RETURNS
REFUNDS
NO RETURNS
Many online thrift stores have a no-return policy due to the unique nature of secondhand clothing. Each item is one of-a kind, pre-owned, and sold as-is, making exchanges or replacements difficult. Additionally, processing returns increases operational costs, which could make affordable pricing unsustainable. To help customers make informed purchases, most thrift stores provide detailed descriptions, photos, and size guides before checkout.
REFUNDS POLICY FOR DELAYED OR LOST PACKAGES
At S. Eros Thrift, we strive to ensure that every order reaches you on time and in excellent condition. However, shipping delays and lost packages can sometimes occur due to factors beyond our control. Here’s what you need to know about refunds in these situations:
Delayed Shipments: If your order is delayed, we kindly ask for your patience as shipping carriers may experience unexpected setbacks. If your package has not arrived within 14 days of the estimated delivery date, please contact us, and we will work with the carrier to resolve the issue and possibly offer a compensation.
Lost Packages: If your package is confirmed lost by the carrier, we will offer a replacement (if available) or a full refund. Please reach out to us at sainteros.thrift@gmail.com with your order details so we can assist you.
Refund Processing Time: Once a refund is approved, it may take 9 business days for the amount to reflect in your original payment method, depending on your bank or payment provider.
If you have any concerns about your order, don’t hesitate to reach out—we’re here to help!
Thank you for shopping with us.
Best,
S. Eros Thrift